Privacy policy

Last updated October 23, 2026

Nu-Enesra is a marketplace that connects people who need work done with the people who do it, and holds payment until the job is finished. This policy explains what we collect when you use the Nu-Enesra website and mobile app, why, and the choices you have.

1. What we collect

  • Account details. Your phone number, which we verify with a one-time code, and the name you give us.
  • Sign-in with Google, Apple or LinkedIn. If you choose one of these, we receive your name, email address and, where offered, your profile picture. We never receive your password for those services.
  • Identity verification. If you verify with Fayda (the Ethiopian national ID), we receive the details Fayda shares to confirm who you are.
  • What you post. Listings, jobs, contest entries, photos, documents, voice notes, messages, reviews and your profile.
  • Payments. Records of what you paid or were paid, and the payment reference. Card and wallet details are handled by our payment providers (Chapa, Telebirr and SantimPay); we do not store them.
  • Technical data. Cookies that keep you signed in, and basic logs (IP address, device and browser type) used for security and fixing problems.

2. How we use it

  • To create your account, sign you in and keep it secure.
  • To show your listings and profile to other users and match you with work.
  • To deliver messages between you and the people you work with.
  • To hold and release payments and to resolve disputes.
  • To prevent fraud and enforce our terms.
  • To send you notices about your account and your jobs.

We do not sell your personal information, and we do not use it for advertising.

3. Who we share it with

  • Other users see what you choose to publish: your name, profile, listings, reviews, and the messages you send them.
  • Service providers that run parts of Nu-Enesra for us: hosting and storage, SMS delivery, payment processing and identity verification. They may use the data only to provide that service.
  • Authorities, when Ethiopian law requires it or to protect the safety of our users.

4. How long we keep it

We keep your information while your account is open. Payment records are kept as long as the law requires. When you delete your account we remove your profile and listings; messages you sent may remain visible to the people you sent them to.

5. Your choices

  • You can edit your profile and remove your listings at any time.
  • You can ask us for a copy of your data, to correct it, or to delete your account by emailing us.
  • You can disconnect Google, Apple or LinkedIn from Nu-Enesra in that service's account settings.

6. Security

Data is sent over encrypted connections and access to it is limited to the people who need it to run the service. No system is perfectly secure, so please keep your phone and sign-in accounts protected.

7. Children

Nu-Enesra is not meant for anyone under 18, and we do not knowingly collect their data.

8. Changes

If we change this policy we will update the date at the top, and tell you in the app if the change is significant.

9. Contact

Questions or requests: sweavensolutions@gmail.com.